Shipping policy

SHIPPING POLICY

Thank you for shopping with PASAOGLU. We are committed to providing a smooth and reliable delivery experience.

1. Order Processing

Orders are processed within 2 business days.Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing may take slightly longer.

2. Shipping & Delivery

We offer FREE WORLDWIDE SHIPPING on all orders.

Estimated delivery time: 5–8 business days, depending on the destination.

Delivery times may occasionally be affected by customs processing, local conditions, or carrier delays.

3. Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking information. Tracking information may take 24–48 hours to become active.

4. Customs, Duties & Taxes

Customers are responsible for any customs duties, taxes, tariffs, or other fees that may be charged by the destination country.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at info@pasaoglustore.com as soon as possible. Please include photos of the product and packaging so we can review the issue and assist you.

6. Contact

For any shipping-related questions, please contact us at info@pasaoglustore.com